FAQ
Most asked
How can I contact Evernest?
You can email us atinfo@evernest.co
Do you have warranty?
Yes, you have a 30 day warranty on any of our products. Including a money back guarante
What benefits does the Sleepy Koala have?
Do you have warranty?
What benefits does the Sleepy Koala have?
The sleepy koala has actual benefits proven by psychology and scientific research:
Instant calm - Its plush and soft body gives you a warm welcome helping with stress reduction
Alleviates tension - The Koala is designed for a perfect soft cuddle with its realistic breathing feature making it come alive and melt away the tensions
Emotional comfort - Its soft cuddly body is always there for you to give you the companion you need
Is the Koala effective for my anxiety?
The calming function of the Sleepy Koala really does provide a serene and peaceful environment promoting healthy sleeps, stress reduction and relief. It is especially effective through the breathing function and the white noise feature. This result is backed by psychology and the many testimonials we've had!
How long do the essential candles last?
Our essential candles are infused with natural oils that will burn for about 20 hours.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?